Quality of service

For us, service means serving the customer

Reliable and on schedule

You can rely on ProCase. Agreed delivery dates are kept so that you can put to use your packing system on the date you planned. A clear business structure and well-practised processes guarantee you the highest level of delivery reliability and efficiency.

Short distances and fast reaction times

ProCase is a decentralised business with several production sites and sales offices. The company’s headquarters are in the centre of Germany in the Rhine / Main region, near Frankfurt. This means that customers profit from a nearby contact person and the efficiency of the ProCase network. Together with our efficient workforce, a clear business structure and the short distance to our offices we can ensure fast processing of your order.

After-sales guarantees

All ProCase products are well-documented and can be reproduced years afterwards. Future developments in fittings are taken into account regarding compatibility with existing systems. Our flight cases can thus be added to uniformly at a later date.

Stocked ranges and customer warehousing

In order for customers to receive their ProCase products as quickly as possible, we stock many standard products in the colour black that can be delivered within a few days. This means customers can have their products at very short notice.

Customers can arrange blanket orders for ProCase products with their own specifications and order them in pre-arranged batches from our warehouse. Customers are then flexible and receive prompt delivery whenever they need it.

Network of experts

In order to meet all requirements in an optimum way, we at ProCase link up to other experts, for example by setting up acceleration forces during shaking to optimise vibration damping or implementing special thermal requirements for your products.  Furthermore, we offer certification of logistics cases using packing tests, transport simulation and drop tests to DIN standards. Using our links to technical colleges, environmental laboratories, public test institutes and the Fraunhofer Institute, we can ensure ProCase products are at the highest state of technical innovation.

Internationally set up

With us, you are working with a partner who is fully capable of meeting the administrative requirements necessary for international business. For example, all ordering documentation can be done in French or English. Furthermore, all export requirements can be met in order to deliver directly to your international address as well as invoicing to the accounts address, which need not be the same as the delivery address.